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Frequently Asked Questions

What does the standard Ascension warranty cover?

All Ascension lift models come with a standard 10-year drive train, 4-year parts, and 90-day labor warranty, setting an unparalleled industry benchmark. Optional extended warranties are also available.

Do Ascension Wheelchair Lifts meet ADA requirements?

Yes. Ascension wheelchair lifts provide all applicable operating and safety requirements necessary for compliance with ADA standards.

How can I get pricing for an Ascension Wheelchair Lift?

Just give us a call at (520) 881-3993 and ask for Ascension Sales; you may also use our Contact Us form or email us.

How long does it take for one person to move a portable Ascension lift over a level surface and set it up?

Set up of the portable Ascension Virtuoso requires approximately 10 minutes, while the portable Ascension Protégé requires approximately 5 minutes. Watch our lift setup videos for more detailed information.

What routine maintenance does an Ascension lift require?

In general, we recommend inspecting the lift’s hydraulic fluid level at six-month intervals. For other specific questions regarding maintenance, get in touch with us.

Does Ascension offer permanent versions of portable wheelchair lifts?

Yes, Ascension manufactures permanent version of both the Virtuoso and Protégé wheelchair lift models for use in projects where permanent installation is required.

Why would I choose a permanent wheelchair lift instead of a portable wheelchair lift?

Typically due to code requirements; however, some installation locations are better served with permanent modal wheelchair lifts instead of portable versions. Because states, regions, and municipalities throughout the US and elsewhere all adopt different versions of the Americans with Disabilities Act (ADA) regulations, a permanent wheelchair lift, rather than a portable lift, may be required by law.

Are Ascension wheelchair lifts usable outdoors?

All Ascension lifts may be used outdoors. For extended outdoor use, cold climates, and other harsh environments, an optional Outdoor Package is available.

What lifting heights do Ascension wheelchair lifts offer?

The Ascension Virtuoso 5460 Model Series has a 60” maximum rise and the Ascension Protégé 5442 Model Series has a 42” maximum rise. The Ascension Clarity 16E features a 168” maximum rise.

Can Ascension lifts interface with a full-height door?

Some Ascension models can interface with some full-height doors in some locations. Please contact us to get the answers for your specific application.

Why do your lift drawings say "sample"?

There are over 100 Ascension wheelchair lift configurations! Therefore, there are no one-size-fits-all drawings. For project-specific drawings, contact us to get appropriate configurations for your unique requirements.

Do you sell a wheelchair lift for the home market?

Ascension wheelchair lifts are designed for use in public facilities, although they may be suitable for use in some home applications.

What are your typical lead times?

Ascension’s standard availability for portable models is two weeks after receipt of order. Permanent models are custom made; therefore, the lead time can vary from four to ten weeks.

Where can I buy an Ascension wheelchair lift?

Right here, of course! We sell direct as the manufacturer. Contact us today for a free estimate!

Do you sell internationally?

Yes! Ascension sells direct as the manufacturer in many areas worldwide.

Can portable Ascension wheelchair lifts be used in Europe?

Yes! The Ascension Virtuoso 5460P and the Ascension Protégé 5442P may be CE-marked for distribution in the European Union.

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