Working with Ascension
Our Process
We understand that it can be stressful when you need access. That’s why we’ve streamlined the process!
Step 1: Let Us Know What You Need
You need a wheelchair lift. If you know which of Ascension’s three lift models you’re interested in, Request A Quote. If you’re unsure or don’t have a lot of information, just Contact Us and we’ll walk you through it.
Give us 48 hours and we’ll get back to you with options and any additional questions we may have.
Step 2: We'll Make Sure It's Up To Code
Once you’ve let us know about your project and chosen a lift, Ascension Engineering will review your project plans to ensure that the wheelchair lift is configured properly to provide fully code compliant access.
In order to make sure that we do a thorough job, please give us 72 hours to complete this review.
Step 3: We'll Give You A Quote
After the review is finished, we’ll get back to you with a quote on price, as well as an estimated lead time on the manufacture and delivery of your wheelchair lift.
If everything looks good, you can accept the quote and we’ll starting building your lift! Please note: a deposit is required to schedule your wheelchair lift for production.
Step 4: It's Delivered To You
Once your wheelchair lift is scheduled for production, we’ll keep in touch and let you know as the delivery date gets closer to help make sure that it gets to you on time!
Installation & Maintenance
Ascension will coordinate with a licensed installer in your area to ensure that your wheelchair lift is properly and professionally installed. This information will be included in your quote. Additionally, your Ascension representative will discuss the details of your installation with you at the time of purchase.
In regard to maintenance, we generally recommend inspecting the lift’s hydraulic fluid level at six-month intervals. For other specific questions regarding maintenance, get in touch with us.
Warranty Information
Ascension stands behind every lift we make. Each Ascension wheelchair lifts comes with an unparalleled 10-Year Drivetrain, 4-Year Parts, 90-Day Labor warranty.
Should your Ascension wheelchair lift require maintenance or repair covered under the product warranty, contact Ascension!
NOTE: Please do not contact your installer regarding warranty information as they do not hold to conduct warranty maintenance and repairs.
Frequently Asked Questions
All Ascension lift models come with a standard 10-year drive train, 4-year parts, and 90-day labor warranty, setting an unparalleled industry benchmark. Optional extended warranties are also available.
Yes. Ascension wheelchair lifts provide all applicable operating and safety requirements necessary for compliance with ADA standards.
Just give us a call at (520) 881-3993 and ask for Ascension Sales; you may also use our Contact Us form or email us at websales@ascension-lift.com.
In general, we recommend inspecting the lift’s hydraulic fluid level at six-month intervals. For other specific questions regarding maintenance, get in touch with us.
Yes! Ascension sells direct as the manufacturer in many areas worldwide.
Yes! The Ascension Virtuoso 5460P and the Ascension Protégé 5442P may be CE-marked for distribution in the European Union.